We understand that life sometimes gets in the way and appointments need to change. Our aim is to provide high-quality care to all patients in a timely manner. Appointment times are in high demand, and late cancellations or non-attendance limit access for other patients. Giving us adequate notice allows us to offer your appointment to someone else.

Please read this policy carefully.

How to cancel or change your appointment - For ongoing appointments only

To avoid a cancellation fee, we require at least two (2) business days' notice.

Example: If your appointment is scheduled for 9:00 am on a Thursday, you must notify us by 9:00 am on the preceding Friday.

To cancel or reschedule, please contact our reception team by email at reception@bluewaterhealth.com.au or via phone (08) 6182 2188.

Please note: any cancellation made after 5:00 pm on a business day (or on a day we are closed) will be treated as having occurred on the next business day.

What counts as non-attendance

Non-attendance occurs when:

• You do not attend your scheduled appointment, or
• You arrive more than 5 minutes late, and as a result the appointment cannot proceed.

Fees for cancellations and non-attendance

• Cancellation with less than 48 hours' notice — charged at the non-attendance rate. This fee must be paid before further appointments can be booked.
• Non-attendance (Did Not Attend) — currently $750.

Please note:

• Cancellation and non-attendance fees are not reimbursable by Medicare.
• You are not entitled to a Medicare rebate for a missed or cancelled appointment.

 Refund policy - For initial appointments only
If you no longer require your initial appointment and cancel with at least four (4) weeks' notice, your deposit will be refunded in full. Deposits for initial appointments cancelled with less than four weeks' notice are non-refundable.